How can we help?
If something is not working, include your device model, iOS or iPadOS version, the step where the issue occurred and any error message you saw.
Email Lumiz supportSupport: tbr@alive-studios.io
Device requirements
- iOS or iPadOS 18 or later.
- A RoomPlan-compatible iPhone or iPad with LiDAR for room scanning.
- Camera permission for scanning and augmented reality.
- An internet connection for browsing products and generating 3D models.
Common questions
Why does room scanning not start?
Confirm that the device supports RoomPlan and that Camera access is enabled in Settings → Privacy & Security → Camera → Lumiz. Scan in a well-lit room and move slowly so walls and furniture remain visible.
Why did 3D generation fail?
Use a clear product-only image with the entire object visible, a simple background and little occlusion. Fine leaves, glass, reflections and partly hidden furniture can produce weaker results. Check your internet connection and try again.
Why is the generated model the wrong size?
Lumiz scales the result from the width, height and depth you confirm. Recheck the retailer's measurements and make sure each value uses the expected unit before generating.
Where are my rooms and items stored?
In the current release, saved rooms, placements, images and 3D models are stored locally on the device. iCloud sync is disabled. See the privacy policy for details.
How do I remove my data?
Delete individual rooms and My Items inside Lumiz. For the anonymous Firebase identity, quota record and any remaining generation records, follow the cloud-data deletion instructions.